September 18th, 2008

Summer Hat

Customer Service Done Right

I am returning to work on Monday (eeek!). My hair had not had a trim since sometime mid-pregnancy, and thus my ends were in a terrible state. Since I don't want to show up for my first day back looking shabby I decided to stop by a local salon on my way back from my daily walk with Margaret.

I must admit there was some hubris involved in this plan. Margaret is normally calm and quiet in public places, so it didn't seem like an insane plan to get my hair cut with the baby in tow. Of course I was tempting Murphy's law...

So there I was getting my hair washed prior to the trim when Margaret decided that the time was right to rouse herself and engage in an all-out screaming bout. I spent the next ten minutes trying every trick I knew trying to calm Margaret before she subsided into grudging silence, while the salon personnel assured me repeatedly that it was OK. Finally she was quiet enough that I could start getting my trim (though I was assured that I could take more time to calm her if I wanted to). I didn't dare put Margaret down, so the trim started out with Margaret in my arms. Then one of the other salon workers came over and offered to hold her, which she did while my cut concluded, expertly rocking Margaret just so and cooing appreciatively over her while my cut was finished. I am not sure I believe them when they claim that a baby screaming at 90 decibels isn't noise, but I am immensely grateful to the workers for their calm handling of a decidedly non-optimal situation. So, if you live near me I can heartily recommend Mario's Salon. Great people, and as an added bonus they actually trim the amount you ask them to instead of some arbitrary amount.