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Your tax dollars at work - Elizabeth Unexplained
Lots of data but no answers
greyautumnrain
greyautumnrain
Your tax dollars at work
As part of my job I deal with programs that process files from FNMA, GNMA and FHLMC, aka Fannie Mae, Ginnie Mae and Freddie Mac. These are big government-run agencies that deal with mortgages. I could give more detail, but you really don't need it.

So, as an example of how being a government agencie and being stupid seem to go together, we have this morning's example. We use a couple of files that are supposed to be delivered on the 11th calendar day of every month. Simple right? Now if you look at your September calendar you will note that this month the 11th fell on a Sunday -- not easy to forget given the other signifigance of the date. Of course, people in the financial world don't work on weekends, so sending out files on weekends just doesn't happen much. Its generally not a problem, though, as there is this nice convention set down by the agency that when the calendar day falls on a weekend they will send the file on the next business day. Given this, my programs had set themselves up to expect the files on Monday the 12th. The problem is, the files didn't come on Monday. OK, sometimes there are problems that cause delays. So the nice folks at my company enquired as to where the files were. The official excuse that FNMA is giving is that the files are late because the 11th calendar day was on a weekend. Ummm... WTF? Excuse me, but by you own policy that meant you owed us the file on yesterday, the 12th. I mean, if you going to screw up, at least come up with a plausible excuse.

Tags:
Current Mood: grumpy exasperated

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Comments
From: readsalot Date: September 13th, 2005 02:15 pm (UTC) (Link)
That is weird. Given my (admittedly 15 years out-of-date) experience at a bank, I would have expected that their software would just Do the Right Thing, and if it didn't, there's probably a recent change that caused the error.
arcanology From: arcanology Date: September 13th, 2005 07:06 pm (UTC) (Link)

When I was at BBN and was dealing with the government, I eventually left because their stupidity drove me batty. Then I was out dealing with the private sector!

Which as it turns out is just as stupid, in much the same way that vanilla and strawberry ice cream are both ice cream despite one being pink.

Now I'm just cynical and let it all roll off me.
greyautumnrain From: greyautumnrain Date: September 14th, 2005 07:05 am (UTC) (Link)
Its not the stupidity that got to me so much as the overwhelming idiocy of the excuse. I mean, if you're going to screw up at least come up with an excuse that isn't clearly bogus on its face.
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